Broken suitcase, Broken faith

It's amazing how one little incident can put you off something for a while. After managing to hump my heavy suitcase on and off trains without so much as a relatively big knock, you'd think that big strong baggage handlers would manage to take care of it.

But, for the first time ever, I reclaimed a suitcase damaged to the extent that to use it again with an airline I will have to sign a liability disclaimer. Upon reporting the damage on my arrival in Nice last Friday, I was told that I have seven days to get someone in a suitcase-selling shop to sign and give me a certificate that my current suitcase is irreparable, and to buy a new one, then send the airline a bunch of paperwork, including said certificate.

Now, buying a new one is not a problem. I walk into the shop; I decide which one I want; I tell the man/woman; I pay for it; I take it home.

But how and where on earth do I get a certificate of irreparability? It's the most ridiculous thing I've heard in a while - I mean if it wasn't damaged, surely the man at the airport who I complained to would have been able to tell me "You're wrong there love, there's nowt wrong with it"?? The fact that he didn't (and he did inspect the damage) kind of presupposes that I'm not lying, does it not?

So now I'm in a quandary as to whether to bother pursuing a claim. The airline does point out that it's liability is limited and that I might be better off pursuing it through my own travel insurance instead. But for the sake of a suitcase, I'm not going to do that. What narks me is the principle that I can't take all my possessions on board with me, but by checking them in they're not safe. Granted, this has happened to hundreds of thousands of people over the past however-many-years-of-commercial-air-travel, but until it actually happens to you, it's hard to really imagine how much it actually pisses you off.

Needless to say, I'll be avoiding this airline at every opportunity in future.